Client

Duisburger Verkehrsgesellschaft AG (DVG)

City

Duisburg, Germany

City population

502,634

World premiere in Duisburg

In September 2017 the city of Duisburg’s public transport company, DVG, became the first to run an on-demand ridesharing service as a fully integrated part of the public transport network. Using door2door’s platform, DVG successfully transformed from a fixed-route and fixed-schedule service into a dynamic & digitalised service.

Play Video

Interview with Birgit Adler

DVG Project Coordinator

Realising the need for change

DVG has been facing a number of challenges, which have led to the decision to integrate on-demand ridesharing services into their current network:

  • Running public transportation during off-peak hours or in suburban areas has long been unfeasible and not profitable.
  • The city of Duisburg suffered from high personal car usage and congestion during rush hour. Given the waiting time and lacking first and last mile accessibility, many people still opted for their car.
  • The rise of competing services such as cab-hailing apps and car sharing, offering a level of comfort similar to the private car, threatened to lure passengers away from public transportation while putting even more cars on the road.

Finding the right partner

DVG is a publicly run transport provider coming from a traditional line of business. As such, they were looking for a long-term partner for their digital transformation. door2door presented DVG with a field-tested and mature product with convincing future potential and a visionary and tech-savvy team.

Interview with Birgit Adler

DVG Project Coordinator

Play

Video

DVG is proud to expand its passenger transport to include myBUS, a truly future-oriented tool, and to play a pioneering role alongside door2door when it comes to demand-driven mobility.

- Birgit Adler, DVG Project Coordinator

  • September 2016

    Start of cooperation

  • November 2016

    Launch of DVG Route Planner

  • January 2017

    Launch of Insights

  • September 2017

    Closed test phase of myBUS (Rideshare)

  • October 2017

    Public launch of DVG myBUS

  • 2018 onwards

    Explansion of fleet & operating parameters

Fast implementation

Working on the project, we quickly found common ground and were able to progress at a fast pace to overcome regulatory and concessional issues to bring a new form of publicly operated service on the road. door2door’s innovative nature helped maintain enough flexibility to adjust to changing demands along the way. Together we managed to move from initial talks at the start of our cooperation to the final launch of DVG myBUS within the set timeframe of 12 months.

Further expansion

Dynamic demand-responsive transportation reduces the operational costs for DVG by adjusting supply to demand. It makes public transportation easily accessible for every potential passenger. Ridesharing combines passengers with similar routes thus reducing the number of cars on the road. Plans to serve more passengers have already been announced with the option of extending the operating area and expanding the fleet of operating shuttles.

The DVG myBUS
Splash Screen

Booking Screen
for DVG myBUS

Products used

DVG uses all three components of the door2door platform:

Insights

Rideshare

Connect

  • Insights is a data-analytics software that delivers comprehensive insights into the mobility patterns of your city and identifies under- and over-supplied areas, allowing on-demand ridesharing services to ease inefficiencies.
  • Rideshare is the core component of our mobility platform and provides you with all the tools you need to introduce and run a free-floating ridesharing service. It includes a white-label user app, a dispatch tool and a driver app. door2door’s intelligent algorithm groups passengers with similar routes in one vehicle for fast and shared rides.
  • Connect provides your customers with one comprehensive user-centric route planning app to quickly compare the price and travel time of all transport options in the city - whether public transport, taxi, bikeshare or on-demand transport.
  • Insights is a data-analytics software that delivers comprehensive insights into the mobility patterns of your city.
  • Rideshare is the core component of our mobility platform and provides you with all the tools you need to introduce and run a free-floating ridesharing service.
  • Connect provides your customers with one comprehensive user-centric route planning app to quickly compare the price and travel time of all transport options in the city.

Want to learn more about how the door2door platform can help you?

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The novelty here is that a city is using the platform as well as door2door’s app and that it’s fully integrated into the DVG brand.

- Jonas Jansen, Frankfurter Allgemeine Zeitung, 26.10.2017

Press Coverage

The novelty here is that a city is using the platform as well as door2door’s app and that it’s fully integrated into the DVG brand.

- Jonas Jansen, Frankfurter Allgemeine Zeitung, 26.10.2017